Privacy notice | The Clifton Estate

Last updated: 3 October 2026

Who we are

This website is run by The Clifton Estate Holdings Ltd (company number 13661277), registered office 37 Comfrey Drive, Morpeth, Northumberland, NE61 3FN, which is the controller of personal information collected through it. Where your enquiry relates to a particular group company (for example a supported housing scheme or a rental home), that company may also become a controller of your information. ICO registration number: [ICO registration no.].

Contact for data protection questions: steven@thecliftonestate.co.uk, or write to us at the registered office.

What we collect

Contact form: your name, email address, the type of organisation or person you are, and whatever you tell us in your message. Please do not include health information.
Emails: the content of your message and your contact details.
Technical information: our hosting provider automatically records limited technical data (such as IP address, browser type and pages requested) in server logs to keep the site secure and working.

Why we use it and our legal basis

Purpose	Legal basis (UK GDPR Article 6)
Responding to your enquiry and any follow-up discussion	Our legitimate interests in running our business and responding to people who contact us; or steps you ask us to take before entering into a contract
Keeping the website secure and preventing spam	Our legitimate interests
Meeting legal and regulatory obligations (for example anti-money laundering checks if a property purchase goes ahead)	Legal obligation
Establishing or defending legal claims	Our legitimate interests

We do not send marketing emails unless you ask us to, and we do not use your information for automated decision-making or profiling. We never sell it.

Who we share it with

Our website host, Netlify, which hosts this website and processes form submissions on our behalf.
Our email and IT providers, which store our correspondence.
Professional advisers (solicitors, accountants, surveyors) where needed to take your enquiry forward.
Other group companies where your enquiry relates to them.
Regulators, law enforcement or courts where the law requires it.

International transfers

Netlify is based in the United States, so form submissions and server logs may be processed outside the UK. Where this happens we rely on appropriate safeguards recognised under UK law, such as the UK Extension to the EU–US Data Privacy Framework (where the provider is certified) or the UK International Data Transfer Addendum. [Check and confirm Netlify’s current transfer mechanism before launch]

How long we keep it

Enquiries that do not lead to further dealings: up to [2 years] from our last contact.
Where an enquiry leads to a transaction or contract: for the length of the relationship plus six years.
Form submissions are deleted from Netlify once they have been transferred to our own records, normally within [90 days].

Cookies

This website does not set any analytics, advertising or social media tracking cookies, and it does not load fonts or scripts from third parties, so there is no cookie banner. Our hosting provider may use strictly necessary technical measures to deliver the site securely and protect the form from spam; these do not track you across other websites. If we add non-essential cookies in future we will update this notice and ask for your consent first.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, contact us using the details above. We will reply within one month.

Complaints

Please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.

Changes to this notice

We will update this notice if the way we use personal information changes. The date at the top shows when it was last updated.